We feel invalidated and unheard when we are ignored or judged when we express our emotions.
If you want to validate someone and help them in their healing process:
Show that you are attentive and present by giving verbal responses and using body language to show you are listening.
Focus on listening. Avoid interrupting or interjecting.
Repeat their words back to them, so they know you have heard them. For example, “What I heard you saying is…..”
Ask clarifying questions and help them elaborate on what they are feeling.
Avoid giving advice or sharing cliches.
Ask how you can help.